Frequently Asked Questions about Maps

It is nice to have you here on this site. You probably have some questions about the maps. Below we have a collection of a few of them. Hopefully, they help you answer some of your ones. If you are still wondering about something in regards to our maps after scrolling through, please get in touch with us here.


About the maps

How do you make the maps?

We print the maps on canvas using the latest technology. Once the map is on the canvas, we take the map through the ageing process where we make it look older than what it is. The other part is making the frame. We do this by hand using different woodworking and blacksmith techniques.

What are the maps made of?

We make the maps of durable cotton canvas. Besides that, there is a frame that holds the canvas straight.

Where do you make the maps?

We make all our maps in a specialised map studio in Ljubljana, Slovenia. We have been making the maps there for the last decade. However, if you order chances are, we have the map already finished waiting for you in the Australian shop.

How do I hang the map?

There are two types of frames we provide. One is hidden behind the canvas and nailed onto it with copper coloured nails. It also has small hangers at the back. In this case, you need to install two screws or nails into the wall at the correct distance. The upper frame then sits on those two screws.

The other type of frame is a well visible feature of the map and it usually has metal hinges on the top that you can use to hang the map. To do that you can use a rope or any other method you like.

Be mindful of the weight of the map. Some of the biggest maps are quite heavy and if you are hanging the map on a plasterboard wall you may want to find a stud to make sure it is safe.

Do you provide ropes or nails for map hanging?

We don’t. But if you are stuck, please let us know we may be able to help and point you in the right direction.

What is the frame made of?

The hidden frame is made from a thin pine board. The ones that can be seen are made from re-purposed old wood – different types of wood like oak, chestnut – mostly trees that grow in Europe.


Orders

Can you customise the map?

We’ll be happy to customise the map for you. Not every wall is the same so you may need customisation. Contact us and we’ll help you with the measuring of the wall and deciding what size suits you best. https://www.canvaswallmaps.com.au/contact-us/

What size of the map should I get?

Regarding the wall art, bigger is usually better. One of the most common mistakes people make is to buy a small map and after hanging it on the wall they discover the room still looks bare. Keep that in mind.

Obviously, the map should not be bigger than the wall itself. You don’t want to use scissors on such a fine piece of wall art.

How long does it take to process the order?

If the map is already in stock, we will send it within 2 business days. If not, it takes us from 2-5 business days to make the map – depending on the size and the type of fame.

How can I pay?

You can use a bank transfer, credit card or PayPal. Heck, we’ll even accept an envelope with cash!

The map is amazing, how can I leave a review?

You will get an automatic email from us a few days after you receive the map asking you for the review. Also, feel free to send us an email with some photos. We always love to see how the map landed on the wall!


Shipping

How long does it take to receive the map?

Up to 10 business days. In rare cases a few days more but usually less than that.

How much does the shipping cost?

It is free.

How do you pack such a big map?

We use big plastic corrugated tubes to store the maps for the transport. This has proven to be the safest casing for the big maps.

Is there tracking?

Yes, for every map you buy there is tracking. In some rare cases, if you live in NSW, we may deliver the map directly to you. We’ll let you know if that happens.

Will I have to pay any customs duty fees?

If you live in Australia or the EU, you don’t have to pay any customs. If you are from elsewhere it may happen that your tax office will charge you for GST or equivalent as well as some import duties.


Policies

Can I cancel the order if I changed my mind?

You can. Please do so within 3 hours of the purchase.

Can I return the map?

You can return the map if you are not happy with it. However, we are sure that once you get it, you’ll never want to give it away! Here is more about the return policies: https://www.canvaswallmaps.com.au/shipping-and-returns/

Is there a warranty on the purchased map?

Since this is a piece of art, we only have a 3 months warranty on the maps. The warranty covers potential defects that happen due to the crafting process and transport damage. The warranty against defects does not cover changes in colouration, careless handling or improper use… If for example you spill coffee on the map or your dog chews on the frame – we can’ cover for that.

Can I exchange the map?

We don’t like to do that but please give us a call and we may be able to arrange for something. https://www.canvaswallmaps.com.au/contact-us/


Danny

Everything about the product and process was perfect. Blaz is really great to work with, and super fast as well. The product is as advertised. Really great experience and very happy with my purchase!

Ryan

This is amazing! Truly a piece of art. The detail of the map is fantastic. It's a bold statement piece which will spark conversations about history and travel. Those guys are great. They were excellent at communicating every step of the way. The shipping was fast. The packaging was very secure, and the map arrived flawlessly. I am incredibly impressed.

Nicky

Fantastic map in beautiful mount. We can’t stop looking at it! Everyone who comes in stops to admire it. Am absolutely thrilled!

Kelly

What a beautiful map! The company was VERY QUICK on delivery and the quality of the product is great!

Making your wall beautiful, mapping your experiences and bringing out your inner explorer.

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How to hang a map - FREE guide

Here is a comprehensive guide where you can find out everything you need to know about how to hang and position a map on your wall.

  • Completely free
  • Easy to follow tutorial
  • Descriptive photos

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